The
following terms and conditions apply to the Safaricom Okoa Internet service (“Okoa
Internet”) and by utilising the Okoa Internet service you will be
deemed to have read, understood and accepted the same.
1. The Service
(a)
The
Okoa Internet service allows Safaricom PrePay subscribers who meet the
eligibility criteria set out in clause 2 below to request an advance of mobile
data bundles of 4MB, 9MB, 27MB, 59MB and 118MB (the “Credit Advance")
which shall be credited to the
Subscriber’s PrePay data account (less
the service charge set out in clause 1(b) below).
(b)
For
providing the Credit Advance to you, Safaricom will charge an advance fee of
10% for each request. The table below highlights the service fee for each
request and actual airtime credited to your Prepay account:
Okoa Internet
|
Service Fee in
|
Charge
|
Total Amount
|
Airtime Spend for
|
|
Bundle (MB)
|
(Kshs.)
|
(Ksh)
|
(Repayment)
|
the Previous
|
|
|
|
|
(Kshs.)
|
Week (Kshs.)
|
|
|
|
|
|
||
|
|
|
|
|
|
118MB
|
10.32
|
92.86
|
100
|
100
|
|
|
|
|
|
|
|
59MB
|
3.97
|
35.71
|
50
|
50
|
|
|
|
|
|
|
|
27MB
|
2.38
|
21.43
|
30
|
30
|
|
|
|
|
|
|
|
9MB
|
0.79
|
7.14
|
10
|
10
|
|
|
|
|
|
|
|
4MB
|
0.48
|
3.49
|
5
|
5
|
|
|
|
|
|
|
|
(c) The Okoa Internet Service will be available from 19th November
2015 (“Service Date”).
2. Eligibility
(a) The Okoa Internet Service is open to all
Safaricom PrePay subscribers apart from Prepay subscribers who are roaming;
(b) In order to access the Credit Advance:
i.
The
amount requested must be equivalent to your airtime spend for the last seven
(7) days prior to the date of the request for the Credit Advance.
ii.
You must have a balance of Ksh 5/- or
less in your account;
iii.
You
must have an active line meaning your line has not gone into expiry due to a
failure to top up over a period of 180 days or any other such days as maybe
communicated by Safaricom from time to time.
iv.
Your
mobile number must have been active on Safaricom network for at least six (6)
months continuously.
v.
You
must have fully repaid any previous Credit Advanced on both Okoa Jahazi and
Okoa Internet.
3. How to Request for the Okoa Internet
Okoa Internet Service can be accessed in
the following ways:
(a) USSD:
(i) Dial *544# from your Safaricom mobile or data line;
(ii) Select “Okoa Internet”;
(iii) You will get bundle options available for you to get credit
advance on (Okoa);
(iv) Select your preferred bundle and you
will receive the following message upon successful request:
“Request successful. You have received
** MBs. Your Okoa credit is ** ksh to be paid before ***Date”
(b) Internet:
(i)
Log
onto www.safaricom.com/bundles;
(ii)
Click
on “Okoa Internet” button;
(iii)
Select
the bundle you wish to get credit advance on (Okoa);
(iv)
Select
your preferred bundle and you will receive the following message upon
successful request:
Sender will receive the following notification “Request
successful You have received
** MBs. Your Okoa credit is ** ksh to be paid before ***Date”
4. Repayment of the Credit Advance
(a) The following top up methods will be
valid for the purpose of repaying the Credit Advance: Scratch cards,
Safaricom-excluding ‘preferential vouchers’ such as the magic box voucher,
Pre
Pay Roaming Top-up (PPRTU) using partner networks scratch cards in Tanzania,
Uganda and Rwanda), M-PESA, 3rd
party top-up, Sambaza, PINless Top-up (Bamba Poa).
(b) The Credit Advance will be deducted from your subsequent top
up(s) until fully recovered.
(c) You will be required to repay the Credit
Advance within a period of 120 hours from when the Credit Advance amount was
credited to your account. If you do not repay the Credit Advance within the
said period you will not be entitled to utilise the Okoa Jahazi or Okoa
Internet Service for a period of four (4) days following the expiry of the 120
hours. This will
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however
not affect your right to access other Safaricom services provided you are
compliant with the terms and conditions of that service or unless otherwise
communicated by Safaricom.
5. Other Terms and Conditions
(a)
The
Okoa Internet Credit Advance can only be used to browse the internet. You
cannot make calls or send text with Okoa Internet.
(b)
In
order of priority, Daily Bundles will be exhausted first followed by Okoa
Internet and then Volume Bundles.
(c) You will not be able to Sambaza the Okoa Internet Credit
Advance to another subscriber.
(d)
Safaricom
shall not be liable for any injury, loss or damage, whether foreseen or
unforeseen resulting from any failure, interruption, delay, suspension or
restriction in providing the Okoa Internet Service howsoever arising. Safaricom
reserves the right to decline a request for Okoa Internet without incurring any
liability.
(e)
Safaricom
reserves the right to withdraw the Okoa Internet Service from any particular
subscriber at any time and to vary or amend any element of the Okoa Internet
Service any time without further notice.
(f)
These
terms and conditions may be varied or amended by Safaricom at any time and by
continuing to use the Okoa Internet Credit Advance you will be deemed to have
read, understood and accepted such amended terms and conditions. The varied
terms and conditions will be available on the Safaricom website www.safaricom.co.ke.
(g)
The
Okoa Internet Credit Advance is not a resale service and Simu ya Jamii
operators, airtime and key account dealers will not have access to the service
for resale to subscribers.
(h)
The
standard terms and conditions for the Safaricom PrePay services, PrePay and
PostPay Data Bundles and other Services that you may be using (www.safaricom.co.ke) will apply to the Okoa
Internet Service save where expressly varied by these terms and conditions.
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